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FAQ

Questions we hear before every project.

Straight answers on how we work, what it costs, and what to expect. Don't see yours — ask us directly.

General

What is NXT Automation?

We're a workflow automation and AI agent studio. We audit how your team currently gets repetitive work done, design a system to remove the manual steps, then build, test, and hand it over — or keep managing it for you.

Do I need technical skills to work with you?

No. You tell us what process is slow, error-prone, or eating up your team's time. We translate that into the actual build — tools, triggers, logic — without requiring you to understand any of the plumbing.

What kinds of processes can you automate?

Anything repetitive and rule-based: lead capture and routing, CRM data sync, invoicing and reminders, report generation, support ticket triage, document data extraction, and similar operational workflows. See our services for typical builds.

Getting Started

How do I get started?

Book a free audit call. We look at the process you want fixed, tell you honestly whether automation is the right move, and if so, what it would take. No pressure, no obligation to proceed. Here's the full process.

How long does implementation take?

A single well-scoped workflow is often live in 1-2 weeks. Larger builds touching multiple systems or involving a custom AI agent typically run 4-8 weeks. You'll get a real timeline after the audit, not a generic estimate.

What do you need from us during the project?

Mainly access — credentials or permissions to connect the relevant tools — plus a couple of short check-ins to confirm the logic matches how your team actually works. Most clients spend under 5 hours total across a project.

Investment

How much does it cost?

It depends entirely on scope — a single automated workflow costs very differently than a multi-system build with a custom AI agent. We don't publish a fixed price list because generic numbers would be misleading either way. You'll get a clear, specific quote after the free audit, before any commitment.

Are there hidden fees?

No. Your quote covers design, build, testing, and handover for the agreed scope. The only extra costs are ones you'd expect: your existing software subscriptions continuing as normal, and any AI API usage for agent-based automations, which we'll estimate upfront.

What's your payment structure?

Typically split — a portion upfront at kickoff, the rest on successful delivery. For larger builds we can structure milestone-based payments instead. We'll confirm the exact structure in your quote.

Security

Is our data secure?

Yes. We connect to your tools using OAuth wherever a platform supports it rather than storing raw passwords, and we only request the specific permissions a given automation needs — not blanket account access.

Who has access to our systems?

Only the people actively working on your build. Access is scoped to what's needed and can be revoked by you at any time — your systems, your control.

What happens to our data if we stop working together?

Everything we built is documented and stays yours. We revoke our own access, and any local copies of data used during development are deleted. Your automations continue running independently unless they specifically depend on infrastructure we hosted.

Support

What support is included after launch?

Every project includes a post-launch window for bug fixes and small adjustments. After that, you can move to an ongoing support arrangement, or reach out as-needed for new work — no forced retainer.

What if an automation breaks?

We build error handling and alerts into every workflow so issues surface immediately instead of failing silently. During the support window, fixes are on us; after that, response times depend on your support arrangement.

Can you add more automations later?

Yes — most clients start with one process and expand once they see the result. Since we already understand your systems, follow-on projects are usually faster to scope and build.

Still have questions?

Let's talk about your specific situation.

Book a free audit